Thank you for your purchase from Orion Luggage. We strive to ensure your complete satisfaction with our products.

1. Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it: unused, in its original packaging, and with all tags attached. You must also provide proof of purchase.

2. Time Frame

You have 30 days from the date of receipt to request a return.

3. Return Process

To initiate a return, please contact our customer service team at [email protected] to obtain a Return Merchandise Authorization (RMA) number and instructions on where to send your package. Returns sent without an RMA number will not be accepted.

4. Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable number of business days.

5. Shipping Costs

Shipping costs for returning an item are the responsibility of the customer, unless the return is due to an error on our part or a defective product.

6. Contact Us

If you have any questions about our return process, please contact us at:
Email: [email protected]
Website: www.orionluggage.com